Empowering the Customer

Empowering the Customer

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This publication explores some of these recent strategies based on Commonwealth best practice. It presents, among other things, guidelines on developing clients' charters, setting appropriate standards for public services, and meeting the expectations of the socially deprived.SERVICE. CHARTERS. INTRODUCTION The introduction of a customer- and people-orientated administration and the ... Improving the public service process through charters entails, in reality, much more than the document in which the charter concepts are expressed. ... This contention is equally evident in the initiatives of a number of Commonwealth countries, including Jamaica, South Africa andanbsp;...


Title:Empowering the Customer
Author: Victor Ayeni
Publisher:Commonwealth Secretariat - 2001-01-01
ISBN-13:

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